You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Phone getting hanged iPhone 11

My iPhone is 11 pro. It is hanged not getting switched off

Posted on Jul 26, 2020 10:26 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 29, 2020 3:25 PM

Hey there, Prashantpv.


After reviewing your post, it appears that your iPhone 11 Pro has stopped responding and you're unable to turn it off. We're glad to help with this.


If your iPhone, iPad, or iPod touch won't turn on or is frozen -- Follow the steps under "If your screen is black or frozen" to force restart your iPhone.


If it stops at the Apple logo or a blue or red screen, the steps to reinstall the software are under "If your device turns on but gets stuck during start up".


If you're still unable to get your iPhone 11 Pro working again, use the link under "If you need more help" to contact Apple Support.


Take care.

5 replies
Question marked as Top-ranking reply

Jul 29, 2020 3:25 PM in response to Prashantpv

Hey there, Prashantpv.


After reviewing your post, it appears that your iPhone 11 Pro has stopped responding and you're unable to turn it off. We're glad to help with this.


If your iPhone, iPad, or iPod touch won't turn on or is frozen -- Follow the steps under "If your screen is black or frozen" to force restart your iPhone.


If it stops at the Apple logo or a blue or red screen, the steps to reinstall the software are under "If your device turns on but gets stuck during start up".


If you're still unable to get your iPhone 11 Pro working again, use the link under "If you need more help" to contact Apple Support.


Take care.

Phone getting hanged iPhone 11

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.