Apple Mouse and keyboard connectivity with 10.15.6
My iMac suddenly stared having major disconnection problems with Apple mouse 2 and apple wireless keyboard with 10.15.6. Any insights? My wireless hub is located 10' away from the Mac.
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My iMac suddenly stared having major disconnection problems with Apple mouse 2 and apple wireless keyboard with 10.15.6. Any insights? My wireless hub is located 10' away from the Mac.
The following will require any USB keyboard an mouse. If you don’t have them, borrow or buy them, they are inexpensive!
1. Connect the USB keyboard and mouse to the computer.
2. Open System Preferences – Bluetooth
3. Un-pair the wireless keyboard and mouse.
4. Turn off Bluetooth
5. Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262
6. Restart the computer normally.
7. Open System Preferences – Bluetooth
8. Turn on Bluetooth
9. Re-Pair the wireless keyboard and mouse.
10. Unplug the USB keyboard and mouse and begin testing the wireless devices again.
Then please do the following:
Please navigate to the Mac App Store and download the free version of EtreCheck OR please click www.EtreCheck.com where you will find the app. Once you have downloaded the free app and created the report please post it as your reply to this message. In order to post it, please use the following link for more detailed instructions on how to correctly include the results:
https://discussions.apple.com/docs/DOC-250000211
We can then look for obvious issues that may be causing your problem.
None of the usual suspects, I would for the detailed instructions again in my initial post. Also try resetting the NVRAM and restarting in Safe Mode.
Hi there rkaufmann87, appreciate the quick reply - tried this but no luck - still seeing intermittent and frequent disconnects of both my mouse and keyboard. Think this started about 1-2 months ago with a Catalina update- currently running 10.15.6. Anyone else seeing this issue - so frustrating...
Do you have any third party antivirus, security, cleaning or any other type of third party "maintenance" apps installed?
I previously had Mcafee but installed after major slow down of the processor....
Apple Mouse and keyboard connectivity with 10.15.6