Apple Mouse and keyboard connectivity with 10.15.6

My iMac suddenly stared having major disconnection problems with Apple mouse 2 and apple wireless keyboard with 10.15.6. Any insights? My wireless hub is located 10' away from the Mac.

Posted on Jul 27, 2020 6:55 AM

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Question marked as Top-ranking reply

Posted on Jul 27, 2020 7:19 AM

The following will require any USB keyboard an mouse. If you don’t have them, borrow or buy them, they are inexpensive!


1.     Connect the USB keyboard and mouse to the computer.

2.     Open System Preferences – Bluetooth

3.     Un-pair the wireless keyboard and mouse.

4.     Turn off Bluetooth

5.     Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262

6.     Restart the computer normally.

7.     Open System Preferences – Bluetooth

8.     Turn on Bluetooth

9.     Re-Pair the wireless keyboard and mouse.

10.  Unplug the USB keyboard and mouse and begin testing the wireless devices again. 

7 replies
Question marked as Top-ranking reply

Jul 27, 2020 7:19 AM in response to Hilly_NJ

The following will require any USB keyboard an mouse. If you don’t have them, borrow or buy them, they are inexpensive!


1.     Connect the USB keyboard and mouse to the computer.

2.     Open System Preferences – Bluetooth

3.     Un-pair the wireless keyboard and mouse.

4.     Turn off Bluetooth

5.     Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262

6.     Restart the computer normally.

7.     Open System Preferences – Bluetooth

8.     Turn on Bluetooth

9.     Re-Pair the wireless keyboard and mouse.

10.  Unplug the USB keyboard and mouse and begin testing the wireless devices again. 

Jul 27, 2020 9:57 AM in response to Hilly_NJ

Then please do the following:


Please navigate to the Mac App Store and download the free version of EtreCheck OR please click www.EtreCheck.com where you will find the app. Once you have downloaded the free app and created the report please post it as your reply to this message. In order to post it, please use the following link for more detailed instructions on how to correctly include the results: 

 

https://discussions.apple.com/docs/DOC-250000211


We can then look for obvious issues that may be causing your problem.



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Apple Mouse and keyboard connectivity with 10.15.6

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