Logic Board Data Issue

Question

Level 1

8 points

Logic Board Data Issue

Hi,

I have MacBook Pro Retina 13 inch Mid 2017 model, it randomly switched off and would not switch on. I took it to nearest Apple Store (Since I live in Pakistan, there are only authorized resellers available here), they said there is no issue with battery or charger but with logic board. I was a bit skeptical because I did not drop it or spill water so it was a bit out of the blue so i asked them to run diagnostic again and they said its the same issue.

I was told that my faulty logic board will be sent to Apple Singapore and will be replaced with a new one within 2 weeks. I called them today and found out that all my data will also be removed when logic board is removed. Now my issue is not recovering the data, I have my backup, but can anyone else access my data since that logic board is getting exchanged and will be repaired?

MacBook Pro 13″, macOS 10.15

Posted on Jul 27, 2020 1:20 PM

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Answer 1

hafsa07 Author

Level 1

8 points

Jul 27, 2020 1:51 PM in response to Kappy

The part has already been shipped . I was never told that data gets removed when you change logic board and it can be migrated as well. Is there anything I can do now to remove my data?

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Answer 2

hafsa07 Author

Level 1

8 points

Jul 27, 2020 3:53 PM in response to hafsa07

Also, my MacBook was password protected and finger print enabled. How can anyone access my data without that? If they can, that’s a serious question mark to Apple’s security because what if it gets stolen?

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Answer 3

HWTech

Level 9

61,202 points

Jul 27, 2020 6:02 PM in response to hafsa07

If you had Filevault enabled, then your data is safe. If you did not have Filevault enabled, then your data can be accessed by anyone with access to the laptop or Logic Board. This is true for any non-encrypted data/devices.

There is nothing you can do now since Apple had you turn off FindMy when sending the laptop in for repair.

In the future enable Filevault if using macOS. Other operating systems have their own methods of encrypting data.

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Answer 4

Kappy

Level 10

361,873 points

Jul 28, 2020 12:32 PM in response to hafsa07

It isn't going to be used on another computer unless it is refurbished. That will include wiping or replacing the SSD. If it isn't refurbished, then it is scrap.

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