I need to unlock activation lock from my i pad
Please guide me to remove activation lock from my I pad and I need it back to factory settings
iPad 2, iOS 9
Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:
https://support.apple.com/en-us/HT201365
https://support.apple.com/en-gb/HT201441
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.
If you are the owner of the AppleID that previously activated the device - and you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to one of the following:
- Your primary email address mailbox that corresponds with your AppleID
- Any of the secondary/recovery email addresses that should be configured for your AppleID account
- Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
If you manage the recover the AppleID, you might encounter a further issue...
We are seeing an increased incidence of issues activating 9 year old iPad2 devices. If restart of your home router - or changing your DNS Server settings do not resolve the issue, you will need to directly contact Apple Support for assistance.
To restart you home router, disconnect power - then wait at least 30 seconds before restarting. When you router has rebooted (which may take several minutes), force-restart your iPad:
- On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
- On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.
For recommended DNS servers (configured at your home router and/or your iPad), you might choose one of the following Recursive DNS Providers (IPv4 and IPv6 addresses included below). If your local network supports dual-stack, you’ll need to enter both the IPv4 and IPv6 server addresses:
Quad9
9.9.9.9
149.112.112.112
2620:fe::fe
2620:fe::9
OpenDNS
208.67.222.222
208.67.220.220
2620:0:ccc::2
2620:0:ccd::2
Cloudflare+APNIC
1.1.1.1
1.0.0.1
2606:4700:4700::1111
2606:4700:4700::1001
Should it be necessary to escalate your issue to Apple Support, the quickest route to engaging with the Apple Support Team will be via the Contact Support link at top-right of this page.
You also need to know that Apple ended update support for iPad2 in September 2016. iPad2 cannot be updated to iOS 10 or later versions as the internal hardware does not meet the minimum technical requirements for new versions of iOS/iPadOS.
Many App Developers have also dropped support for older devices and iOS versions preceding iOS11/12/13 - and have withdrawn older versions of their Apps from the Apple App Store, now limiting utility and usefulness of older devices. Even if you do manage to resolve the Activation issue, you will find that Apps compatible with you iPad are now not available for (re)download or (re)installation - therefore severely impacting the usefulness and utility of your [now very old] iPad2.
If Apps that you need to use now have higher minimum iOS-version requirements, your only option is to replace your iPad with newer model. Of current models, even the budget priced iPad7 supports current iPadOS13.x (and the soon to be released iPadOS14) and has hardware specifications and capabilities that will vastly outperform your old iPad.
I hope this information and guidance is helpful in both resolving your activation problem - and in clearly outlining the limitations of your current iPad and available options.
