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Level 1

4 points

frozen screen

my iphone xs is frozen and locked up. i tried to unlock the device manual to no avail.

how can i unlock it.

Posted on Jul 27, 2020 10:38 PM

Top-ranking reply

Level 10

149,910 points

Posted on Jul 27, 2020 11:00 PM

1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

Axel F.

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