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Locked iPod touch

My daughter set the password to her iPod touch and now she can’t remember the passcode. It says to connect to iTunes but doesn’t give any other information. I have no idea how to get it unlocked or reset her passcode. Please help me out. Thank you!

Posted on Jul 28, 2020 9:56 AM

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Posted on Jul 28, 2020 11:43 AM

Hello,



Unfortunately you must now fully restore your iPod to factory settings.


Please refer to the following Apple Support documents.


If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Locked iPod touch

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