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my ipad is disabled and will not connect to itunes

my ipad is disabled, and doesn't connect to itunes


Posted on Jul 28, 2020 10:05 AM

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Posted on Jul 28, 2020 10:09 AM

Hello pilar3332,


Thanks for posting your issue on the Apple Support Communities.


You missed a step.


Please follow the instructions in https://support.apple.com/en-us/HT204306 in order to place your iPad in Recovery Mode. Then iTunes will recognize your device.

2 replies

Jul 28, 2020 10:16 AM in response to pilar3332

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

https://support.apple.com/en-gb/HT211078


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Use of a PC or Mac is unavoidable. If your iPad is not recognised, this support page may be helpful in tracing the problem:

If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support


You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

my ipad is disabled and will not connect to itunes

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