IPad is Disabled and not able to connect to ITunes
IPad is Disabled and not able to connect to ITunes
iPad 2, iOS 9
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If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:
https://support.apple.com/en-gb/HT211078
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Use of a PC or Mac computer is unavoidable, but the computer doesn’t have to be your own - that of a helpful friend or family member will suffice.
If your iPad is not being recognised by the computer, these support pages may be helpful with troubleshooting:
If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support
If you can't update or restore your iPhone, iPad or iPod touch – Apple Support
If you see an error in Finder or iTunes on your computer – Apple Support
You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
- Your primary email address mailbox that corresponds with your AppleID
- Any of the secondary/recovery email addresses that should be configured for your AppleID account
- Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
