wifi speeds are reduced after connecting to 2.4GHz networks even when reconnecting to 5GHz network

Using iPhone XR 128GB on iOS 13.6. My fiber network internet speeds are 1000/100 at home. WiFi speeds are around 400/100 with 5GHz network. When the device is connected to any 2.4GHz network (at work for example) and I return to my 5GHz at home, the speeds are capped at ~130/100. When I reboot the device and connect straight to the 5GHz network, speeds are up again to ~400/100 until the next time the phone is connected to a 2.4GHz network. This behavior has occurred also with previous iOS versions.

iPhone XR, iOS 13

Posted on Jul 28, 2020 11:56 AM

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10 replies

Jul 30, 2020 7:59 AM in response to Lawrence Finch

Thanks, Lawrence for the detailed reply. I have also Samsung S10 and an iPad gen 4 that do not show this behavior. The router was reset many times during the period I’ve discovered this issue. I believe that this is not an issue that the common user would detect or care about and not a huge number of people have fiber internet connection. I will try performing a network reset, as you have suggested. I will most likely not do a full restore, but would wait for iOS 14 to be released.


Jul 30, 2020 7:25 AM in response to Gombi77

As so far there is only one reported instance of it out of 2 billion iPhones it’s not clear it is a bug; so far it’s a problem with your phone. There are two ways to communicate with Apple about it: Use the Contact Support link at the top of this page or in the Apple Support app on your phone (or call Apple support: Apple phone contacts) to open a support case. All such calls are logged and maintained in a database, so common problems can be easily identified. The other is https://apple.com/feedback. This is logged also, but it is a one-way communication; you will not get a reply.


There is a 3rd way; register as a developer, and you can then file a bug report, which will be acknowledged and tracked.


Meanwhile, you can try standard troubleshooting steps for Wi-Fi issues:

  • If you can, see if the problem occurs with other similar networks; if it is only your own network it may be a router issue
  • If you can, try a different phone using the same scenario
  • Restart your router - this fixes a lot of Wi-Fi problems
  • Settings/General/Reset - Reset network settings - nothing will be lost except Wi-Fi passwords (and “trusted” invalid certificates if you have any, which will have to be approved again)
  • Restore iOS to factory settings and test before installing anything, to see if it is a 3rd party app issue or a settings issue. You can restore your backup as a further test.


If you contact Apple support they can run a remote diagnostic on your phone, but they will also want you to try the above steps.

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wifi speeds are reduced after connecting to 2.4GHz networks even when reconnecting to 5GHz network

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