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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hello, my iPad suddenly turn itself off and now I can't charge it nor does it turn on. I've tried to do the hard reset(home button+power button for up to a minute) and also the recovery mode with no success.
iPad Air 2, iPadOS 13
iPad Air 2 is a nearly 6-year old device.
It is possible that the battery has failed in that iPad.
I suggest contacting/reaching out to Apple Product support and services.
Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.
https://www.apple.com/contact/
OR
https://support.apple.com/en-us/HT201232
Best of Luck to You!
Hello,
Please refer to the following Apple Support document.
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
iPad Air 2 won't turn on despite everything
