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Rocko29 Author

Level 1

4 points

Phone is trying to be hacked

I received a phone call and it said your apple phone is trying to be hacked, call apple support. I call apple support and they ask me do I know someone from New Mexico or California and that they are trying to hack my phone and that I need to go to a store and buy a prepaid apple verification card in order to wipe my phone clean. I think they interjected my call to apple support. Is my phone safe and what should I do to protect my information? They keep calling me

iPhone XR, iOS 13

Posted on Jul 28, 2020 4:27 PM

Top-ranking reply

stedman1

Community+ 2024

Level 10

260,902 points

Posted on Jul 28, 2020 4:29 PM

It is a scam

Apple does not make such calls.

All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to hang up on them, repeatedly if needed.

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

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Phone is trying to be hacked

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