Account Error and E-Mail

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Account Error and E-Mail

I've noticed a strange error when checking for e-mail. My iPhone is linked to three accounts, and when I check for mail one, or more, of the accounts will occasionally flash "Account Error - Check Here for Details..." The problem is that it flashes this message for only 1-2 seconds and then it goes away. I will then receive e-mail messages from that account like normal.

This has been happening since at least iOS 12. Not a serious problem, but it is annoying. Anyone know what may be going on?

Thanks!!

iPhone 11, iOS 13

Posted on Jul 30, 2020 8:20 AM

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Answer 1

karina184

Community Specialist

Aug 2, 2020 11:26 AM in response to E the P

Hello E the P,

We want your iPhone and Mail app to work as expected! While this issue is intermittent and solves itself in a couple of seconds, we still want your experience to be as smooth as possible. Without being able to click on the error it will be difficult to find the exact issue, however, we have some steps that may isolate or resolve it here: If you can’t send email on your iPhone, iPad, or iPod touch

If the tips to check your account don't resolve the issue, you can always remove your email account and set it up again. We hope this helps!

Take care.

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Answer 2

E the P Author

Level 1

125 points

Aug 3, 2020 8:11 AM in response to karina184

karina184 wrote:

Hello E the P,

We want your iPhone and Mail app to work as expected! While this issue is intermittent and solves itself in a couple of seconds, we still want your experience to be as smooth as possible. Without being able to click on the error it will be difficult to find the exact issue, however, we have some steps that may isolate or resolve it here: If you can’t send email on your iPhone, iPad, or iPod touch

If the tips to check your account don't resolve the issue, you can always remove your email account and set it up again. We hope this helps!

Take care.

Katrini184 thanks for your input and I've thought of adding/removing the profile but I don't think that would solve it. Since I do get my email messages I'm certain none of the settings are incorrect. What I thinks going on is a timing problem. the iPhone doesn't receive a response quickly enough and interprets this as "an error". Eventually, i.e. within 2-3 seconds, the email server replies with the email and everything is okay. If this is the case the iPhone needs to do more sophisticated handshaking

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Account Error and E-Mail

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