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Level 1

4 points

Videos on Mac

Today I took some videos on my iPhone. They play fine on the iPhone. They upload automatically to my Mac thru iCloud but they won't play in Photos. I get a message "Photos cannot play this video. Do you want to try opening it in QuickTime Player?" I try opening them in Quicktime but they won't play there either. Any suggestions?

iMac, OS X 10.11

Posted on Jul 30, 2020 12:46 PM

Best reply

Matti Haveri

Level 6

15,007 points

Posted on Jul 30, 2020 1:04 PM

You didn't say what codec the video is (apparently your Mac is running El Capitan?). If the codec is HEVC, then maybe this helps to fix it.

https://support.apple.com/en-us/HT207022

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Videos on Mac

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