iPAD Model A1458 factory restore

As you will discover, if the iPad has been activated and associated with an AppleID account that you do not control, you will need to secure the cooperation of the account owner to whom the device is locked. If you cannot secure their cooperation (which, in the circumstances you describe isn’t possible) you’ll not be able to technically defeat or bypass this security measure.

Attempting to use a different AppleID account isn’t going to help - in fact, it makes the problem worse. Abandon this approach now. The key to this problem is recovering access to the original AppleID account that was used to previously activate the iPad.

Close family members often have sufficient knowledge (and access to potential recovery paths) to enable recovery of the AppleID credentials. The following is written from the perspective of the owner - but you’ll get the idea...

If you are the owner of the AppleID that previously activated the device - and you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com

To recover your credentials, you’ll need access to any one of the following:

Your primary email address mailbox that corresponds with your AppleID
Any of the secondary/recovery email addresses that should be configured for your AppleID account
Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID

Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.

More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354

More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487

When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

I hope this information and guidance proves to be helpful in resolving your problem - and in recovering access for your brother.

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Answer 3

Niel

Level 10

732,479 points

Jul 30, 2020 2:34 PM in response to RLBovee

Click here and follow the instructions.

(182757)

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Answer 4

RLBovee Author

Level 1

9 points

Jul 30, 2020 4:32 PM in response to Niel

Niel, here is the whole story about the iPAD model 1458 white. My brother owns the iPAD. He entrusted it to me, in hopes of getting it going, again. He had a stroke recently, that left him with NO memory ( password and user name included ) and, he is 80% blind to boot. What we need to do is reset his iPAD to factory settings and be able to start all over again. Everywhere I go on the help screens, it asks for an original username and/or password, ( which are not available. I have even tried to use a new account name, complete with a new password, to no avail. It seems that the iPAD can somehow be reset. Of course, the old files will be lost. ( but there were none, anyway, to be recovered or saved, so that is not a problem ) Do you have a workaround?

[Personal Information Edited by Moderator]

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Answer 5

RLBovee Author

Level 1

9 points

Jul 30, 2020 3:48 PM in response to Niel

No can do, for two reasons. He used to live in Georgia, where he purchased the iPAD ( and he certainly cannot retrieve any receipts for anything, before his stroke and subsequent move back to Ohio. ) AND the Apple Store in the Franklin Park mall, Toledo, Ohio, whose employee said that he could take care of this, has closed, indefinitely, due to the corona virus. And, above all else, my wife dropped it on the driveway and broke the glass, which we had replaced, un-beknownst to my brother, to the tune of $145.00. HELP !

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Answer 6

RLBovee Author

Level 1

9 points

Jul 30, 2020 4:43 PM in response to Jamesd49

Ok on the ser #, and Apple Support, live by phone did not have any answers either, so the serial number thingy is moot. It , sadly, will probably be discarded at this point. I was able to reset his PC Windows 10 to factory settings, why not an iPAD ?

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Answer 7

RLBovee Author

Level 1

9 points

Jul 30, 2020 5:45 PM in response to Jamesd49

Yep, just don't ever have a debilitating stroke and forget things from the past. You would think that Apple could find when and where the iPAD was purchased, given that I have it in my hands and know the serial number and can provide that number to them. In the trash it goes.

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