Iphone not working

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Level 1

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Iphone not working

I was screenshotting some things on my iPhone 11 Pro max, and all of a sudden the screen has been stuck on a black screen with the spinning wheel for over 20. minutes. Has anyone got any ideas?

iPhone 11 Pro Max, iOS 13

Posted on Jul 30, 2020 4:41 PM

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Answer 1

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Ferd II

Level 10

104,767 points

Jul 30, 2020 6:14 PM in response to gurbir02

Review the steps listed in: If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support.

As stated in the Support Article:

"If you need more help

Contact Apple Support to set up service..."

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Answer 2

Ferd II

Level 10

104,767 points

Jul 30, 2020 4:48 PM in response to gurbir02

Try a "Force Restart." Force restart iPhone - Apple Support

iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.

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