You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

watch stuck on apple logo

Brand new apple watch series 5 cellular. Left on charge overnight...woke to the apple logo. Have tried to restart by holding both side buttons but just gets stuck at apple logo.

Any thoughts welcome.

Posted on Jul 30, 2020 5:42 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 30, 2020 6:47 PM

If the watch is 14 days old or less AND was purchased directly from Apple, you can return it for any reason. Simply contact AppleCare and they will initiate the process for you. If you bought it from another retailer, contact them for a return. If you do not want to return it, the please give AppleCare a call. In the US, the number is 800-275-2273, if you are outside the US please use the following link to get the number in your area AppleCare Contact Info

1 reply
Question marked as Top-ranking reply

Jul 30, 2020 6:47 PM in response to ggtakespics

If the watch is 14 days old or less AND was purchased directly from Apple, you can return it for any reason. Simply contact AppleCare and they will initiate the process for you. If you bought it from another retailer, contact them for a return. If you do not want to return it, the please give AppleCare a call. In the US, the number is 800-275-2273, if you are outside the US please use the following link to get the number in your area AppleCare Contact Info

watch stuck on apple logo

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.