Phone doesn't show up?

My phone was stuck on the apple screen, I got it to the screen where it shows plug into your computer and "support.apple.com/iphone/restore ... What do you do if after you connect your phone to your Mac and the phone doesn't show up? No options to update or restore. Also my computer has all its updates.

Posted on Jul 30, 2020 8:03 PM

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3 replies

Jul 31, 2020 3:17 AM in response to bnflorence

Try to connect your phone to DFU mode


iPad, iPhone 6s and below, iPhone SE and iPod touch

  1. Connect the device to a computer using a USB cable.
  2. Hold down both the Home button and Lock button.
  3. After 8 seconds, release the Lock button while continuing to hold down the Home button. 
    • If the Apple logo appears, the Lock button was held down for too long.
  1. Nothing will be displayed on the screen when the device is in DFU mode. If open, iTunes will alert you that a device was detected in recovery mode. 
    • If your device shows a screen telling you to connect the device to iTunes, retry these steps.

iPhone 7 and iPhone 7 Plus

  1. Connect the device to a computer using a USB cable.
  2. Hold down both the Side button and Volume Down button.
  3. After 8 seconds, release the Side button while continuing to hold down the Volume Down button. 
    • If the Apple logo appears, the Side button was held down for too long.
  1. Nothing will be displayed on the screen when the device is in DFU mode. If open, iTunes will alert you that a device was detected in recovery mode. 
    • If your device shows a screen telling you to connect the device to iTunes, retry these steps.

iPhone 8, iPhone 8 Plus and iPhone X

  1. Connect the device to a computer using a USB cable.
  2. Quick-press the Volume Up button
  3. Quick-press the Volume Down button
  4. Hold down the Side button until the screen goes black, then hold down both the Side button and Volume Down button.
  5. After 5 seconds, release the Side button while continuing to hold down the Volume Down button. 
    • If the Apple logo appears, the Side button was held down for too long.
  1. Nothing will be displayed on the screen when the device is in DFU mode. If open, iTunes will alert you that a device was detected in recovery mode. 
    • If your device shows a screen telling you to connect the device to iTunes, retry these steps.

Exiting DFU Mode

To exit DFU Mode, simply force restart your device.

  • For iPad, iPhone 6s and below, iPhone SE and iPod touch: hold the Home button and the Lock button until the device reboots.
  • For iPhone 7 and iPhone 7 Plus: hold down the Side button and Volume Down button until the device reboots.
  • For iPhone 8, iPhone 8 Plus, and iPhone X: quick-press the Volume Up button, then quick-press the Volume Down button, then hold down the Side button until the device reboots.




good luck!

Jul 31, 2020 7:27 AM in response to Mjmalabed

    • I did these steps "If your device shows a screen telling you to connect the device to iTunes, retry these steps.

iPhone 8, iPhone 8 Plus and iPhone X

  1. Connect the device to a computer using a USB cable.
  2. Quick-press the Volume Up button
  3. Quick-press the Volume Down button
  4. Hold down the Side button until the screen goes black, then hold down both the Side button and Volume Down button.
  5. After 5 seconds, release the Side button while continuing to hold down the Volume Down button. 
    • If the Apple logo appears, the Side button was held down for too long.
  1. Nothing will be displayed on the screen when the device is in DFU mode. If open, iTunes will alert you that a device was detected in recovery mode."


And my phone is just staying black as I hold down the volume down button.


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Phone doesn't show up?

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