Apple Event: May 7th at 7 am PT

> Learn more

> Add to your calendar 

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Keijan73
Keijan73 Author
User level: Level 1
5 points

Virus with Internet popups and opening new tabs

I recently watched a movie online, and I think I mistakenly clicked yes to downloading some type of supposed Mac support for anti virus. I have deleted a few apps that I found in Finder that I believe were part of it. But the popups and opening of new internet tabs is still happening. I am running a MacBook Pro with OS Sierra version 10.12.6. Can someone give me some advice on how to get this virus out? The nearest Apple Store isn't close by or else I would go. Thanks in advance!


MacBook Pro 13″, macOS 10.12

Posted on Jul 31, 2020 2:11 PM

Reply
Question marked as Best reply
User profile for user: BDAqua
BDAqua
User level: Level 10
239,351 points

Posted on Aug 1, 2020 12:08 PM

The free Malwarebytes may take care of it...

https://www.malwarebytes.com/mac/


Or...

EtreCheck is a simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/


Pastebin is a good place to paste the whole report if you capture the URL while there…

https://pastebin.com/


Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts..

View in context

Similar questions

2 replies
Question marked as Best reply
User profile for user: BDAqua
BDAqua
User level: Level 10
239,351 points

Aug 1, 2020 12:08 PM in response to Keijan73

The free Malwarebytes may take care of it...

https://www.malwarebytes.com/mac/


Or...

EtreCheck is a simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/


Pastebin is a good place to paste the whole report if you capture the URL while there…

https://pastebin.com/


Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts..

Reply

Virus with Internet popups and opening new tabs

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up