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naxis288 Author

Level 1

4 points

Apple and Windows PCs

I need HELP PLEASE!!! I’m having a hard time to figure out why my iPhone XS can’t connect to iTunes on my laptop. Before it could connect it to iTunes but after awhile my phone seems to not be able to connect to iTunes. I’ve tried all the methods on why the iPhone won’t connect but it still doesn’t work. I’ve tried using a new iPhone charger cord and it didn’t work, I’ve tried using a different iPhone to see if it would connect to iTunes and it did but when I tried my iPhone XS, it wouldn’t work. I’m out of options and methods so PLEASE PLEASE I NEED HELP!!! Thank you.

iPhone XS, iOS 13

Posted on Jul 31, 2020 8:24 PM

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Community+ 2024

Level 10

417,458 points

Posted on Aug 1, 2020 1:22 AM

Connect iPhone to Computer

Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support

If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

For your Windows PC —> Troubleshooting issues with iTunes for Windows - Apple Community

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...

If you are experiencing an issue not listed here, contact support

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Top-ranking reply

Community+ 2024

Level 10

417,458 points

Aug 1, 2020 1:22 AM in response to naxis288

Connect iPhone to Computer

Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support

If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

For your Windows PC —> Troubleshooting issues with iTunes for Windows - Apple Community

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...

If you are experiencing an issue not listed here, contact support

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Apple and Windows PCs

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