You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Serial number shows "Unavailable" in About this Mac overview after Catalina update

I recently just installed the new macOS Catalina on my MacBook Air 13" mid 2013 model. Suddenly I realised the serial number is not showing anymore and just says "Unavailable". What should I do? Any help would be appreciated. Thank you!

MacBook Air 13″, macOS 10.15

Posted on Aug 1, 2020 5:05 AM

Reply
1 reply

Aug 3, 2020 6:18 PM in response to mahesh_parmar311

Hey mahesh_parmar311,


Thanks for that info and for choosing the Apple Support Communities.  It looks like your Mac's serial number shows as unavailable after updating to Catalina, and we'd be happy to look into this with you.


There are other ways you can use to find out the serial number of your device. Please check this out:


Find the serial number of your Apple product


Thank you for using Apple Support Communities. Have a nice day.

Serial number shows "Unavailable" in About this Mac overview after Catalina update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.