Apple ID/password recovery is repetitive and not successful

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Level 1

8 points

Apple ID/password recovery is repetitive and not successful

The Apple ID/pwd recovery procedure is a loop of instructions increasing the wait time and put in more effort. It hasn't been helpful so far. Went through all the steps to request a recovery of my Apple ID account. After many days I was asked to recover my ID using a new/other person's iOS device. The follow up gives me the same set of instructions to AGAIN wait for instructions and that communication will be sent. I also couldn't simply change my phone number attached to an account after verifying the requested code. Will I ever be able to recover my ID? I have been doing this for 3 weeks now.

iPad Air 2 Wi-Fi

Posted on Aug 1, 2020 9:28 AM

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Answer 1

Eric Root

Level 10

686,045 points

Aug 1, 2020 10:54 AM in response to mkgane

The Recovery Process is an automated process and length of time it takes can vary a lot. Apple ID Support can only answer your questions. They can't intervene in or speed up the process. The article below has some suggestions to shorten the the time the process takes.

Apple ID - Recover your Apple ID with two-factor authentication account recovery.

If necessary, contact Apple ID Support for assistance. See the Apple Support articles below for contact information.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call

https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.

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Answer 2

Eric Root

Level 10

686,045 points

Aug 2, 2020 7:33 AM in response to mkgane

You are welcome. I would contact Apple ID Support and explain the problems you are having with the process looping. If the first person you talk to won't/can't help, politely ask to speak tp level 2 support. There may be a problem the software engineers need to fix.

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Answer 3

mkgane Author

Level 1

8 points

Aug 2, 2020 3:06 AM in response to Eric Root

Eric - Thank you for responding. I have tried all these methods. I was trying to mention that even after waiting for the recovery process to complete, the only communication I received was to reset my password on any existing iOS device or a new iOS device.

Doing that (using forgot password option) takes me through the whole set of instructions and steps that I did the first time around that finally arrives at the recovery process, again.

So here I am, going to have to wait for the recovery process again not knowing if this is going to be a process in a loop or that I will be given some proper information to recover my account.

Basically, the recovery process asked me to go back to the recovery process and wait. How many times is this going to repeat? Or is there an end solution?

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Apple ID/password recovery is repetitive and not successful

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