Guided Access passcode lost

Help! I forgot my password to guided access and it won’t let touch any part of the screen. Face ID doesn’t work, and I tried multiple times to guess the password but it didn’t work

Posted on Aug 1, 2020 11:41 AM

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Posted on Aug 4, 2020 8:39 AM

You'll have to 1. put your phone into recovery mode, 2. connect it to your computer via iTunes, 3. restore it from a backup (either iCloud or iTunes backup) 4. setup another passcode if you plan to use guided access again


I have also heard but not verified: that some users had success by using Find My iPhone (on another device) and putting the affected phone into "Lost Mode". Lost Mode kind of forces your phone to get into lock screen mode. Then you can unlock the phone and use it!

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Question marked as Top-ranking reply

Aug 4, 2020 8:39 AM in response to kaden58

You'll have to 1. put your phone into recovery mode, 2. connect it to your computer via iTunes, 3. restore it from a backup (either iCloud or iTunes backup) 4. setup another passcode if you plan to use guided access again


I have also heard but not verified: that some users had success by using Find My iPhone (on another device) and putting the affected phone into "Lost Mode". Lost Mode kind of forces your phone to get into lock screen mode. Then you can unlock the phone and use it!

Aug 4, 2020 8:24 AM in response to kaden58

Hello Kaden58,


It sounds like you have forgotten the Guided Access passcode. When the Guided Access passcode is forgotten the device would need to be erased. Check out this link for support when you cannot get into the device normally.


If you forgot the passcode on your iPhone, or your iPhone is disabled


Otherwise check out this link to learn more about Guided Access.


Use Guided Access with iPhone, iPad, and iPod touch


Cheers!

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Guided Access passcode lost

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