Microphone not working on communications apps, iPad Pro 11" 2nd Gen 2020.

I am having the exact same issue. The issue started about 2 months after buying my new iPad Pro 11. Apple support could not fix it so they replaced it with a new iPad. The new iPad worked great but then the issue started again about 2 months after receiving it. I did a full restore to factory settings and DID NOT restore to any backup but the microphone will still not work in any type of calling apps.

Has anyone heard anything more about this issue? I really dont want to have to get a 3rd replacement iPad. It seems like this has to be some type of software issue.

Thank you!

As far as I understand, microphones are very sensitive. Once one of them is damaged , this happens. This is a software problem , because we expect other two microphones continue to work with those apps. Sorry but I guess you will need to return it again.... :( (until Apple finds a better solution....)

Same issue here. Just purchased iPad Pro 11 2nd Gen 2020 and it doesn't work on Zoom or Facetime. However, the microphone works for voice memo and video recording. Most Apple stores are closed due to lockdown but plan to take it in for replacement.

Hello,

You will need to call Apple for diagnosis.

Contact AppleCare

Was this issue resolved by apple? I have the same problem...

I am having same exact issue on my iPad Pro 11 inch 2020. Anyone has been able to fix this issue?

One solution I was told, but haven't tried yet is downgrading back to iPadOS13, I haven't tried this, but if anyone has, please share the results.

I'm having the same issue. My microphone works for dictation, Siri, voice memos, etc. but it doesn't work for anything involving VOIP. FaceTime, Skype, Discord, etc. I did some troubleshooting online and at the Genius Bar and they couldn't fix it so they replaced it under warranty. Now three weeks later I'm having the same problem. I'll probably do another warranty replacement but not restore from a backup this time. I'm following your post so if you find a solution please keep me updated.

So I had the same problem exactly as described by the original post and it baffled me for ages. I eventually found the issue. Not hardware related, nor software related, more ‘let me stupidly cover the mics with a skin cover’ related! Even though the strips of the case has specific holes to align with the speakers mics and buttons so they are not covered it affected the use of them. There’s two mics on the top edge of the iPad just above the front facing camera in the form of two dots. I’m assuming these are the main mics used when using comms apps and the mic on the left side or on the rear facing camera are used more on the Siri / camera / notes apps (could be wrong on this point though)

anyway, i’m not sure if this is why others are experiencing this issue but hopefully it helps.

I purchased an iPad 11 Pro 2020 for my friend, and she is having the same issue. Voice memo works. Facetime and WeChat do not.

Three microphones in ipad. If one of them is not working, this happens. I took mine to Apple, and they gave me a new one...

It is happening to me too

Did the microphone worked on your new iPad?