Brother HL-3140CW printer stopped respoding after update from High Sierra to Mojave, iPhone prints fine

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Brother HL-3140CW printer stopped respoding after update from High Sierra to Mojave, iPhone prints fine

I was happy on High Sierra, Brother HL-3140CW connected via Time Capsule Wi-Fi and with USB if needed, iPhone also printed fine with Wi-Fi. I have had problems for years trying to get iTunes to sync photos from a folder to iPhone and now (again) the Apple Support idea was to update the macOS. Which I did and it did not solve the photo problem but gave me another one, printer does not work. I so saw something like this coming.

I have removed the printer (USB and Wi-Fi) profiles, installed the 10.14 drivers which went fine and the printer shows up in Printers, lights the green dot at the beginning and then goes amber. Nothing gets forward from Queue. Not even a test page. iPhone still prints just fine. I have switched USB cables, connected as directly as possible to my 2017 MacBook (USB-C hub with USB2-connector).

What is this? How come Apple update system destroyed a perfectly working print workflow? Brother page states that HL-3140CW is Mojave compatible. So far not.

MacBook

Posted on Aug 2, 2020 2:35 AM

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Answer 1

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John Galt

Level 10

157,094 points

Aug 2, 2020 1:31 PM in response to R_Benzin__

The Brother HL-3140CW is an Apple AirPrint-enabled device. If it is not already installed as an AirPrint printer, remove the existing entry in Printers & Scanners, and add it again. You may want to reset the printing system which will remove all entries from Printers & Scanners. Then, refer to Add a printer on Mac. When adding the printer again, you must specifically choose AirPrint.

Do not install any drivers. No drivers are necessary. Remove any drivers you may have installed. Apple recommends that you do not install any drivers or other software from the device manufacturer.

Do not use any cables. No cables are necessary. Remove the USB cable from the printer and put it away. It is a relic from a bygone era.

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Answer 2

R_Benzin__ Author

Level 1

12 points

Aug 2, 2020 2:47 PM in response to John Galt

And it prints! Thank you!

I found the IP address for the printer from my cooperating iPhone AirPort app (now I found out that it can also be found from the physical printer's menu system) and then went to IP tab in Add Printers, entered the IP address and selected AirPrint for protocol and AirPrint for usage (not sure if they are called exactly that as I am using non-English macOS). And that was it. All is well now. I cannot remember what was my original setup long ago with High Sierra but this fixed the issue for now. I do remember that then the wireless printing was quite slow when printing large documents , sending the data I mean and then I had used USB to get it done quicker.

I thought I would have "one more thing"... The firmware update but that went fine also wirelessly.

Many thanks. Your last chapter 🤣

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Answer 3

Old Toad

Level 10

216,722 points

Aug 2, 2020 11:41 AM in response to R_Benzin__

Have you tried the suggestions in this Apple document: Solve printing problems on Mac - Apple Support

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Answer 4

Rudegar

Level 10

182,208 points

Aug 2, 2020 5:05 AM in response to R_Benzin__

did you install the driver from their support pages? you can't always expect all hardware manufactures to hand in the latest driver in time for an macOS release.

https://support.brother.com/g/b/downloadtop.aspx?c=gb&lang=en&prod=hl3140cw_us_eu&_ga=2.177272485.1695320056.1587118734-351754507.1587118734

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Answer 5

R_Benzin__ Author

Level 1

12 points

Aug 2, 2020 5:15 AM in response to Rudegar

That’s the place I downloaded the 10.14 driver which was released almost two years ago 22.10.2018 just one month after the release of Mojave 24.9.2018 so that was quite quick. But something is wrong :(

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Answer 6

R_Benzin__ Author

Level 1

12 points

Aug 2, 2020 2:50 PM in response to Old Toad

I started going thru the steps in that link now. But then the idea below interrupted my studies and actually solved the problem. I will keep the link in mind if I run to another problem later on, thanks!

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Brother HL-3140CW printer stopped respoding after update from High Sierra to Mojave, iPhone prints fine

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