Face Id not working on Iphone XS

Hello! I just bought an iphone xs 256gb from my dad. The phone worked fine, then I updated to the new ios 13 and now Face Id is not working. I put the camera and a "face id not available" notification pop ups.


What can I do?


Literally face id was working before I updated the phone.

Posted on Aug 2, 2020 12:48 PM

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Question marked as Top-ranking reply

Posted on Aug 2, 2020 12:54 PM

Thank you for posting in the Apple Support Communities. I see no one has responded to your post yet. I am happy to help!


Here's a troubleshooting article that should help resolve the issue: If Face ID isn't working on your iPhone or iPad Pro (https://support.apple.com/en-us/HT208114)


If the issue persists, contact Apple Support for available service options.


3 replies
Question marked as Top-ranking reply

Aug 2, 2020 12:54 PM in response to lzuniga19

Thank you for posting in the Apple Support Communities. I see no one has responded to your post yet. I am happy to help!


Here's a troubleshooting article that should help resolve the issue: If Face ID isn't working on your iPhone or iPad Pro (https://support.apple.com/en-us/HT208114)


If the issue persists, contact Apple Support for available service options.


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Face Id not working on Iphone XS

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