I'm running Mojave and very happy to keep running it. At this moment in time, I can't risk a move to Catalina. Is there a way for me to get my iphone to be recognized in iTunes so I can load music files to the phone?
Thanks (sorry if this is old news, I just keep using stuff until it breaks and then call for help. Which is lame.)
T.
iPhone XS, iOS 13
Thanks for your reply Mr Hoffman. When I encountered the issue yesterday, A pop-up window informed me that I needed an update to connect my phone. In what now seems like a senior moment, I assumed they wanted me to update to Catalina. The pop-up was pretty vague and made me suspicious. In the end, I activated the "Install" option from that pop-up and the issue was resolved. Had the language included words to the effect of "iTunes needs an update to blah blah blah" I would have used the link immediately.
Thanks again.
I fully agree that the wording of the dialog was vague and it frankly kept me form using it for some time because I cannot run Catalina right not because I still have 32-bit apps.
I let the file install on my backup computer, an older MacBook Pro, and it loaded fast and caused not issues. Only then di I let it install on my money-maker iMac.
Your iTunes app likely needs an update. Check for updates for macOS and for iTunes, and if that fails then restart the Mac and re-connect to the iPhone and check again, and if that fails boot the Mac into Safe Mode and check again and connect again.
The update is for iTunes itself, and it loads in the background. Sometimes the update gets stuck, or iTunes gets confused.
iTunes message says I need a software update for iPhone to be recognized
