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Unable to sync iPhone 11 with iTunes

I have made sure we have the most updated version of Catalina on our desk top and the phone is updated to the best of my knowledge. Thanks to COVID-19, getting any live help is impossible. The computer iTunes doesn't even recognize the device is connected. We did a sync with the old iPhone 7 last night and now can't update the new phone.

iPhone 11, iOS 13

Posted on Jun 13, 2020 11:52 AM

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Posted on Jun 13, 2020 1:44 PM

Catalina does not have iTunes!

Can you explain in more detail how you are attempting the sync or update of the 11, and what happens.


This may also help

https://support.apple.com/en-us/HT204095

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Unable to sync iPhone 11 with iTunes

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