Apple genius says -mother board damage macbook 12"

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Level 1

8 points

Apple genius says -mother board damage macbook 12"

Hi,

I really need some advice here. My 6 year old dropped my macbook and damaged the screen. After a nightmare trying to get an appointment with a genius, I git one after 2 weeks.

I took my macook for a screen repair but was told that the mother board was damaged too which would cost me in total over£900 of repair and there was not much point in doing that as my memory might be lost too.

I took it back home, plugged it into a screen and realised that my macbook is working perfectly well, even faster than when I took it for a screen repair which wasn't done by the way.

I would really like to know whether it is possible for a macbook to work perfectly well with a damaged mother board. Could the genius have got it wrong? Other than my screen being broken, I can perfectly use my macbook. I was told that they replaced the screen but it did not solve the issue...still not clear on that. Does the motherboard project the info onto the screen? Is it that part that was damaged? When I was told it was the motherboard I assumed that was the end of my macbook but seemingly it isn't as I can use it perfectly with another screen using an HDMI cable.

Can somebody please explain how this all works to me please? I'm so gutted as my macbook is in pristine condition and before I'm pushed into purchasing a new one I would really like some info and advice.

With the pandemic getting to speak to anybody is a nightmare as it is.

Thanka

MacBook, macOS 10.15

Posted on Aug 2, 2020 4:51 PM

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Answer 1

Aug 2, 2020 7:08 PM in response to taya225

Apple or an AASP can be very critical about physical damage. Apple's rules are very explicit that any and all damage to electronic components needs to be replaced. Sometimes this can be a little over the top although I do understand Apple's reasoning since Apple wants to be able to guarantee the repair so the customer has a good experience.

Without knowing the details of what the tech found with the Logic Board it is very hard to say if the "damage" they saw will actually affect the overall behavior of the laptop. Most Logic Board damage from a drop occurs near the edges especially around the Magsafe ports and the I/O ports and usually has some case deformation along with it. Make sure each I/O port works normally. Pick up the laptop and tap all around the Bottom Case to see if the laptop freezes or gets weird artifacts on the screen. Also tap on the palmrests and keyboard (maybe have the System Profiler open when tapping on the keys to lessen the chances of modifying a file or document or system setting).

Unless the laptop appears twisted or something heavy landed on the keyboard area, then I doubt the Logic Board has any serious damage. Do you have any local Apple Authorized Service Providers that could examine your laptop for a second opinion? Maybe an AASP is more likely to overlook minor inconsequential damage and will replace just the Display Assembly.

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Answer 2

taya225 Author

Level 1

8 points

Aug 3, 2020 12:09 AM in response to HWTech

Thankyou ever so much. My daughter jumped on the lead whilst I was working and charging it and the MacBook landed on wooden floor. I will ask around but am super running out of time as I am a bit stuck with how I do some of my work with having to plug it onto a screen all the time.

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Apple genius says -mother board damage macbook 12"

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