i would like to revisit Case ID 101147336233 the condition of my phone has not been resolved

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i would like to revisit Case ID 101147336233 the condition of my phone has not been resolved

i would like to revisit Case ID 101147336233 the condition of my phone has not been resolved.

My iPhone 6s continually crashes. The battery starts off at 100% then after a few minutes use drops to 80 0r 90% then suddenly crashes with the battery totally drained. This happens mostly it seems, when I am using the keyboard to text. Text appears hesitant. I discussed this last week with apple support for close on an hour.He told me to conact Apple support again if it was not resolved. IT IS NOT.

iPhone 6s, iOS 13

Posted on Aug 3, 2020 12:17 AM

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Answer 1

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Alancito

Level 7

30,126 points

Aug 3, 2020 2:06 AM in response to grahamfromsouthampton

grahamfromsouthampton wrote: "...The battery starts off at 100% then after a few minutes use drops to 80 0r 90% then suddenly crashes with the battery totally drained."

Graham ~ You're not talking to Apple here; we're just users like yourself. What's the Maximum Capacity % here?...

Settings > Battery > Battery Health

...If your iPhone 6s has its original battery then perhaps it needs replacing. See the Battery Health section in this first article:

iPhone Battery and Performance

iPhone Battery & Power Repair

You can find Apple Support Articles such as the above by searching Apple's Knowledge Base.

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Answer 2

Jamesd49

Level 7

23,263 points

Aug 3, 2020 2:33 AM in response to grahamfromsouthampton

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i would like to revisit Case ID 101147336233 the condition of my phone has not been resolved

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