MacBook Air not connecting to internet

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Level 1

8 points

MacBook Air not connecting to internet

my brand new MacBook Air with OS Catalina suddenly lost its internet connection although it was still connected to the network.

Network diagnostics was normal. Other devices are connecting to the network. But the laptop will no longer connect to the internet. Same issue with hot spots. The connection to the network is shown but the computer will not connect to the internet.

has this happened to anyone? Any recommendations would be appreciated.

thx!

MacBook Air 13″, macOS 10.15

Posted on Aug 3, 2020 6:27 AM

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Answer 1

Best reply

John Galt

Level 10

141,502 points

Aug 3, 2020 8:16 AM in response to Tropigal193

Weird. First review the remedial steps described in How to connect to the Internet with your Mac - Apple Support which will take you all of about thirty seconds.

Then, try creating a new "network location" as described in How to use network locations on your Mac - Apple Support. That often fixes problems too difficult to diagnose otherwise.

If it still doesn't work, Contact Support. Your Mac is new and you shouldn't have these problems with it.

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Answer 2

Tropigal193 Author

Level 1

8 points

Aug 3, 2020 9:56 AM in response to John Galt

Hi John,

I had tried these earlier and tried them again based on your recommendation. I even flushed the DNS cache based on information that I saw online (same info was on each site I saw re: OS Catalina) and this didn’t work either :-((

I’ll try Apple Support now.

thx

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MacBook Air not connecting to internet

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