Adjust Keyboard brightness option missing

I have a 2019 Macbook pro 13-inch. The keyboard light is not turning on. When I check on the settings this Adjust keyboard brightness is missing. I tried to re-install the OS and reset the SMC but still the same issue. Check the photos. Thank you for your help.

MacBook Pro 13″, macOS 10.15

Posted on Aug 3, 2020 7:28 AM

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2 replies

Aug 5, 2020 12:00 PM in response to Ron0217

Hello Ron0217,


Welcome to Apple Support Communities!


We understand from your question that you are unable to change the backlight of your keyboard. We can certainly help you with this!


We would recommend reaching out to Contact Apple Support.


We hope this is able to resolve your issue. If you have any more questions or this does not resolve your issue, please reach back out on the thread!


Cheers.

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Adjust Keyboard brightness option missing

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