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User profile for user: smshypllws79
smshypllws79 Author
User level: Level 1
14 points

My backlit keyboard is not working

I have a MacBook Pro (15-inch, 2019) and I've never been able to get the backlight for the keyboard to work. It lights up on boot up but none of the controls work after boot up. I have reset the SMC and NVRAM. I turned off automatic keyboard brightness and now that option no longer shows up in system preferences. I've seen in previous posts that others have this same issue and it has not been resolved (all though someone from apple went in there and marked it "solved".). Anyone have any ideas?

Posted on Feb 20, 2022 10:38 AM

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User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
189,162 points

Posted on Feb 20, 2022 10:52 AM

smshypllws79 wrote:

I have a MacBook Pro (15-inch, 2019) and I've never been able to get the backlight for the keyboard to work. It lights up on boot up but none of the controls work after boot up. I have reset the SMC and NVRAM. I turned off automatic keyboard brightness and now that option no longer shows up in system preferences. I've seen in previous posts that others have this same issue and it has not been resolved (all though someone from apple went in there and marked it "solved".). Anyone have any ideas?



Sounds like a hardware issue.


There is nothing we can solve here for hardware...

Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service

Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095


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User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
189,162 points

Feb 20, 2022 10:52 AM in response to smshypllws79

smshypllws79 wrote:

I have a MacBook Pro (15-inch, 2019) and I've never been able to get the backlight for the keyboard to work. It lights up on boot up but none of the controls work after boot up. I have reset the SMC and NVRAM. I turned off automatic keyboard brightness and now that option no longer shows up in system preferences. I've seen in previous posts that others have this same issue and it has not been resolved (all though someone from apple went in there and marked it "solved".). Anyone have any ideas?



Sounds like a hardware issue.


There is nothing we can solve here for hardware...

Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service

Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095


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My backlit keyboard is not working

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