Error when updating apps - "The iTunes Store is unable to process purchases at this time"

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Error when updating apps - "The iTunes Store is unable to process purchases at this time"

Hi

I have been facing this problem when trying to update apps for months (iPhone 11 Pro, iOS 13.6). When I try to update apps, I get the error pop up "The iTunes Store is unable to process purchases at this time". It happens with any app. Downloading new apps works fine, but updating doesnt.

Apple Support has not been able to permanently resolve my problem, only temporary fixes. I have tried all of these - they sometimes fix the problem for a short while, but it always comes back:

Restart phone
Logout and log back app store account
Remove and replace payment method
change between WIFI and mobile (this has no effect)
Updating to latest iOS
Deleting and reinstalling apps
Updating apps individually
Updating apps using "Update All"

I sometimes end up with 50-100 apps pending update because of this error. Sometimes one or two apps will update and the rest will get stuck. IT is very FRUSTRATING!

Has anyone else experience this lately and found any good solutions?

iPhone 11 Pro

Posted on Aug 3, 2020 6:31 PM

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Answer 1

i_rina

Community Specialist

Aug 6, 2020 8:34 AM in response to sw917

Hello sw917,

Welcome to Apple Support Communities!

We understand from your question that you are unable to update your apps. We can certainly help you with this!

Since you have done most of the troubleshooting steps on your own, we would recommend reaching out to Contact Apple Support.

We hope this is able to resolve your issue. If you have any more questions or this does not resolve your issue, please reach back out on the thread!

Cheers.

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Error when updating apps - "The iTunes Store is unable to process purchases at this time"

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