Frozen at data transfer
After upgrading to iPhone 11, I havenât progressed beyond data transfer. The phone is frozen.
iPhone 11
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User profile for user:
chris_g1
User level:
Community Specialist
Hi there,
It sounds like you're trying to transfer data from a previous device to a new iPhone 11, is that right? We want to make sure you're able to transfer your information to the new device successfully, and we'd like to help.
Just to make sure we're on the same page, what steps did you take to transfer the data to your new iPhone? For example, were you using the Quick Start method, or are you restoring a backup from iCloud, or a computer?
Does the transfer still appear to be making any progress, or has it stalled completely? We ask because transfer times can vary based on several factors, such as the connection type you're using, network conditions, and the amount of data that's being transferred.
You can find more information about the different methods to transfer data to a new device here:
Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch
Take care!