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pratyush274 Author

Level 1

8 points

Diagonal crack on an 2019 Apple Macbook Pro 16"

Dear all,

This is devastating. I have an office provided 16" Macbook Pro. I completed my work at 10 pm, closed the lid, and slid the laptop in my bag.

When I opened the laptop the next morning to resume work at 10 am, these were the behaviors:

1. I saw a flicker on the screen.

2. After I restarted, I saw a similar flicker on the sign in screen, etc.

3. Later, after a few restarts, I saw a diagonal crack on the screen.

This is highly unexpected and heartbreaking because I remember in the best of my memory I closed the lid gently and kept it safely in my bag.

The apple folks are definitely not ready to accept that this could be a screen defect or something related to thermal heat etc.

Can anyone please tell me if anyone has experienced this and if there are any solutions to these issues?

MacBook Pro 16″, macOS 10.15

Posted on Aug 4, 2020 7:41 PM

Top-ranking reply

r1khil

Level 4

1,187 points

Posted on Aug 4, 2020 7:59 PM

Since you said this was provided by your work, have you tried talking to the IT department at your office? They might have some repair policy.

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Diagonal crack on an 2019 Apple Macbook Pro 16"

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