Apple TV app on Fire stick not resuming from where we left off

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Level 1

57 points

Apple TV app on Fire stick not resuming from where we left off

Hi,

I've noticed something weird in the past few days. I was watching a movie on the Apple TV app on an Amazon Firestick 4k. Whenever I try to "pick up where I left off" in a film or tv show, the Apple TV app starts playing from the beginning. e.g. I was watching the documentary "Dads". We stopped it approx. 30 mins in and came back to it later. The only option was "Play" rather than "Resume". We noticed the same behaviour when watching "The Morning Show"

It seems to be for the Apple TV+ content only as content I have purchased e.g. films behave as expected.

Has anyone seen this before?

Posted on Aug 5, 2020 3:46 AM

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Answer 1

Top-ranking reply

Joseph_S.

Community Specialist

Aug 8, 2020 6:58 AM in response to clivefoley

Hello clivefoley,

We want you to be able to pick up where you left off when watching content on Apple TV+, so let's find a solution.

If you have another device to watch Apple TV+, please try with that to test the issue.

Also, we recommend restarting your Fire TV Stick, and signing out and back in of the Apple TV app by following the steps here: Get the Apple TV app on your smart TV or streaming device

We hope that helps. Have a wonderful day.

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Answer 2

ToddS425

Level 1

9 points

Nov 13, 2020 11:31 AM in response to Rynobomb

Same issue and it is ANNOYING. If I’m watching a show and pause it to get something from the kitchen or go to bathroom once the screen saver comes on you have to start watching from the beginning. There has to be a simple fix to this, right?

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