You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AirPods seems fake

PLS I PURCHASED THIS AIRPOD BT IT SEEMS IS FAKE. THIS IS THE SERIAL NUMBER DL***MMT



[Edited by Moderator]

Posted on Aug 5, 2020 8:54 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 5, 2020 11:24 AM

Hello,

If your AirPods are really fake, your only option is to return them and try to get your money back. Otherwise, see this:

1) Try cleaning it: How to clean your AirPods and EarPods

2) See this: How to Fix Connection Problems with the AirPods

3) Full reset: Reset your AirPods

4) Service: AirPods Service and Repair

Good luck.

1 reply
Question marked as Top-ranking reply

Aug 5, 2020 11:24 AM in response to Himself49

Hello,

If your AirPods are really fake, your only option is to return them and try to get your money back. Otherwise, see this:

1) Try cleaning it: How to clean your AirPods and EarPods

2) See this: How to Fix Connection Problems with the AirPods

3) Full reset: Reset your AirPods

4) Service: AirPods Service and Repair

Good luck.

AirPods seems fake

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.