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Apple ID problems

Hi I’ve recently lost my dear loved one and I wanted to look through some of my old pictures with him but unfortunately I can’t remember the email of my old Apple ID nor the password, all I have is the old number and I’m not sure is it possible to get the Apple ID password.

Posted on Aug 5, 2020 10:04 AM

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Question marked as Top-ranking reply

Posted on Aug 5, 2020 10:17 AM

See if you can recover the ID/password.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find              


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password            



2 replies

Aug 5, 2020 10:21 AM in response to justas227

I am very sorry for your loss.


But, you won't be able to get anywhere with your quest if all you have it the old number. But, you can contact Apple Support to discuss the matter additionally if you want. Note that Apple support will help you with your problem if you have a court order instructing the Company to assist in the provision of access to a decedent’s information from the deceased person's accounts. (See How to request access to a deceased family member's Apple accounts https://support.apple.com/en-us/HT208510.) See these support options:


Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362  Be patient. Sometimes Apple phone support is not available.

 

Apple ID Support https://support.apple.com/apple-id

 

Apple Support Twitter  https://twitter.com/AppleSupport There may be an hour or so wait.

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

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Alternatively, if an Apple Store is open in your area, then you can go there to deal with your situation. You also can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/) if you want.

Apple ID problems

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