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Insurance exchange: Find my iPhone is off but not off

Looking to exchange my iPhone X for a new one using the insurance via verizon (asurion). They require that Find my iPhone is turned off before they send out a new one. I have turned it off on my phone and even double checked icloud online. Shows that no devices are connected.


How do I get around this?

iPhone X, iOS 13

Posted on Aug 5, 2020 3:13 PM

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Question marked as Top-ranking reply

Posted on Aug 5, 2020 5:59 PM

I don't understand your issue.. you say that you turned it off and you don't see it in iCloud.. doesn't this confirm you turned it off??

Here is a support article that should cover everything that needs to be done

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

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Insurance exchange: Find my iPhone is off but not off

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