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User profile for user: belinda502
belinda502 Author
User level: Level 1
8 points

Iphone 7 (OS 13.6) will not import photos to Windows 10

I have read all the replies on this question on a previous thread which has been closed.  The imports from my Iphone 7 to Windows 10 were working fine until I downloaded some photos using my Canon three days ago.


Ever since then nothing will import from my iphone 7.  When I connect via USB the photos either do

not import – I get the ubiquitous ‘something went wrong’ or they import as

white blanks which I cannot open even by using Windows Explorer to open the files on the iphone.


I tried changing the camera settings on the phone to ‘most compatible’; I tried changing the settings in photos to ‘keep originals’. The 'keep original' imports the photos as white blanks.


I tried uninstalling the USB hubs on my PC which is running Windows 10 build 18363.959 but the USB ports are all working fine.


I am able to import photos on my Canon but I mostly use the iphone.  I do not want to use iCloud but  I am presuming at this stage that this is my only option?

iPhone 7, iOS 13

Posted on Aug 6, 2020 5:39 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,922 points

Posted on Aug 6, 2020 8:02 AM

Use Windows Photo App -- The process is given below


Import Photos and Videos to your PC

You can import photos to your PC by connecting your device to your computer and using Windows Photos app:

  1. Make sure that you have the latest version of iTunes on your PC. Importing photos to your PC requires iTunes 12.5.1 or later.
  2. Connect your iPhone, iPad, or iPod touch to your PC with a USB cable.
  3. You might need to unlock your iOS device using your passcode.
  4. You might also see a prompt on the iOS device asking you to Trust This Computer. Tap Trust or Allow to continue.


Then, follow the steps in these Microsoft knowledge base articles to learn how to import photos to Windows Photos app:


When you import videos from your iOS device to your PC, some might be rotated incorrectly in Windows Photos app. You can add these videos to iTunes to play them in the correct orientation.


If you have iCloud Photos turned on, you need to download the original, full resolution versions of your photos to your iPhone before you import to your PC. Find out how.


Photos and videos that you sync from your computer to your iOS device using iTunes can't be imported back to your computer. 


Learn what to do if you can't import photos from your iPhone, iPad, or iPod touch to your computer.

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,922 points

Aug 6, 2020 8:02 AM in response to belinda502

Use Windows Photo App -- The process is given below


Import Photos and Videos to your PC

You can import photos to your PC by connecting your device to your computer and using Windows Photos app:

  1. Make sure that you have the latest version of iTunes on your PC. Importing photos to your PC requires iTunes 12.5.1 or later.
  2. Connect your iPhone, iPad, or iPod touch to your PC with a USB cable.
  3. You might need to unlock your iOS device using your passcode.
  4. You might also see a prompt on the iOS device asking you to Trust This Computer. Tap Trust or Allow to continue.


Then, follow the steps in these Microsoft knowledge base articles to learn how to import photos to Windows Photos app:


When you import videos from your iOS device to your PC, some might be rotated incorrectly in Windows Photos app. You can add these videos to iTunes to play them in the correct orientation.


If you have iCloud Photos turned on, you need to download the original, full resolution versions of your photos to your iPhone before you import to your PC. Find out how.


Photos and videos that you sync from your computer to your iOS device using iTunes can't be imported back to your computer. 


Learn what to do if you can't import photos from your iPhone, iPad, or iPod touch to your computer.

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User profile for user: belinda502
belinda502 Author
User level: Level 1
8 points

Aug 6, 2020 2:37 PM in response to SravanKrA

I have been importing photos from iphone to my PC for the past few years and I am well aware of the method of the methods you refer to above so restating the basic instructions is not helpful.


I have already followed these instructions by connecting from usb and selecting 'trust this computer' etc and am still getting the error message 'something went wrong'

The link you supplied for Windows 10 is for an android phone. As i wrote in my original post I am using an iphone 7.

As I stated in my post I am not using icloud. I am using a usb cable and have been doing so until this problem emerged.

I have the latest version of itunes.

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Iphone 7 (OS 13.6) will not import photos to Windows 10

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