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Ipad is Disabled connect to Itunes

I am working on my Parents Ipad, unsure of the exact model, other than it has the home button still. and is LTE enabled. It is locked and disabled somehow and says to connect to itunes. THey shipped to me, since they dont have a machine with Itunes on it, and i cant seem to get it to connect to itunes. I have tred 2 different windows machines running windows 10. latest versions of itunes, different lightening cables, and different usb ports. Ipad is accepting charge through the lightning port still. any sugestions

iPad Air 2, iOS 12

Posted on Aug 6, 2020 10:31 PM

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Question marked as Top-ranking reply

Posted on Aug 7, 2020 1:41 AM

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

https://support.apple.com/en-gb/HT211078


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). If you are having difficulties with your iPad being recognised by your computer, these support pages may be helpful in diagnosing and resolving the problem:

If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

iOS update and restore errors – Apple Support



You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

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Question marked as Top-ranking reply

Aug 7, 2020 1:41 AM in response to MNGranny

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

https://support.apple.com/en-gb/HT211078


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). If you are having difficulties with your iPad being recognised by your computer, these support pages may be helpful in diagnosing and resolving the problem:

If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

iOS update and restore errors – Apple Support



You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

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Ipad is Disabled connect to Itunes

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