iPod Shuffle not showing up in Finder in Catalina

Question

iPod Shuffle not showing up in Finder in Catalina

Obviously we know that iTunes is no longer supported in Catalina. My issue is that my iPod shuffle is not appearing in the Finder sidebar like my iPhone and iPad. Was this intentional by Apple because the shuffle is considered obsolete or is it an issue with my shuffle? I have read in some help questions that you can see iPod shuffles in Apple Music's sidebar as well. I haven't seen it there either. Appreciate any assistance in troubleshooting the issue.

iPod Shuffle is 4th Gen, is designed for underwater swimming (has silicone injected into it) by Waterfi. Haven't used it in months because Med school isn't the healthiest lifestyle choice, finally graduated and am now able to get my life back on track.

Mac is a MacBook Pro (Retina, 15-inch, Mid 2014) 2.5 GHz Quad-Core Intel Core i7 running Mac OS Catalina v10.15.5 and Apple Music v1.0.5.14.

MacBook Pro 15″, macOS 10.15

Posted on Aug 7, 2020 3:39 AM

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Answer 1

ryane77

Community Specialist

Aug 10, 2020 8:52 AM in response to Elaine Hartly

Hi there Elaine Hartly,

We understand you have an issue with your iPod shuffle not being detected in Finder, and we'd like to see if we can assist.

To get started, try the steps below to isolate the source of the issue:

Start your Mac in safe mode: How to use safe mode on your Mac
Test for the issue in a new user: How to test an issue in another user account on your Mac

Thanks!

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Answer 2

Aug 10, 2020 8:58 AM in response to ryane77

So I created a guest user account and had no issues seeing the iPod in Finder. I then went back to my normal account and it also showed up! Maybe the iPod wasn’t charged enough, maybe I missed it, who knows. I did have issues ejecting it so I’m not sure why that happened but it’s updated and working now.

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Answer 3

Aug 10, 2020 9:42 AM in response to Elaine Hartly

Elaine Hartly,

Thanks for giving those steps a try.

We're glad to hear the iPod shuffle is now showing as expected in Finder for you.

Feel free to post again if you have any questions in the future.

Take care!

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iPod Shuffle not showing up in Finder in Catalina

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