Apple TV 4K 24 FPS Issue (stuttering) with Netflix has not been fixed (still defective)

Your link is for a post on home sharing apps like Infuse, MrMC, Plex. It has to do with DVD/BR rips, not commercial streaming services like Netflix.

I devote some of my spare time to ASC, I will not be scouring other forums. If you have an issue, you can bring all its details here. We’re here to try and help you with your issue, not other people’s issues on other forums, who are out of reach for follow-up questions, and may or may not have said issue anymore.

Well, I started that thread over at AVS and it does apply to Netflix and iTunes as well! There is simply no support for integer framerates like. 24.000.

Myself and others reported this behavior via https://www.apple.com/feedback/appletv.html

just the affected iTunes movies:

The Florida Project

The Idol

The House That Jack Built

Arrow movies on iTunes?

Back to the Future

I Am Mother

12 Years a Slave

Cloud Atlas

Hacksaw Ridge

Iron Man

Southpaw

Valerian

Wind River

What Happened to Monday

Avatar

The Hateful Eight

Relatos Salvajes

Das Finstere Tal

Autoreiji

Uncut Gems (added 5-30-20)

For Netflix there is a list as well. Just some of those titles:

DARK (all seasons)

Bird Box

El Camino

Extraction

If you need any addition information, I’m happy to provide them.

Again, this does apply to all apps and has nothing to do with our TV settings or something else. This has been confirmed many times already and we don’t need to do this again. Please bring this up the chain and fix this.

Did you realize that Apple does NOT read or participate in these forums? Everyone on these forums are end users like yourself. If you want to provide feedback to Apple please use www.apple.com/feedback.

Specifically what the official channels.

Reading your post it may be very possible that your network may not have adequate bandwidth. Bandwidth is not speed so please do not let the two subjects get confused.

To get an idea if it's a network issue at your home please answer the following questions:

• What is the approximate square footage of your home?
• Does you home have more that 1 level?
• Please inventory the amount of devices that share your network. Please include cell phones, TVs, Home Theater Receivers, Alexa devices, computers, tablets, Apple TVs etc....
• Do you currently use a Mesh network or do you use a traditional modem and router?

I can confirm this is an issue with streaming apps on the Apple TV. This happens while streaming Bird Box and the Witcher on Netflix using an Apple TV when frame rate matching turned on. I notice a stutter about once a minute where the content has to sync back up. This does not happen when viewing the same content through my LG OLED’s native Netflix app. This problem appears limited to content which has a native frame rate of exactly 24fps. Please advise.

There are a LOT of highly experienced end users that post on these forums. You likely just assumed that because their post appeared that they know what they are talking about that they are Apple staff, they are not. The experienced users that answer questions are simply trying to help. We human like you and sometimes we make errors, however many times, the people that answer questions get enjoyment out of helping another.

Ok, if you don't want to look at all avenues then I guess there is nothing I can do to assist. That being said it looks like your network is fast but it may not have the bandwidth to support all the devices you have on it.

Good luck!

I really appreciate that you try to help, I do. As I already mentioned, it has been tested and confirmed many many times that the issue arise due to the Apple TV’s inability to output integer framerates.

It has nothing to do with the network, TV settings, time of day or anything else. You can easily replicate this with local content so that you don’t have the network constraint. You can watch said content and see the issue for yourself.

What I also did in the thread was showing that content hast 24.000 FPS but the ATV outputs it as 23.976. Again, nothing to do with network or anything else.

Please turn off any motion post processing on your TV and enable match frame rate:

Just go to episode 8 of DARK and watch the first scene when the boy drives on his bicycle. Around the 42second mark is a dropped frame.

or just watch one of the listed movies. You can run a stop watch next to it so that you can see that the stutter occurs every ~42 seconds.

I have the same issue and can confirm this issue.

Apple TV 4K does not properly support 24.000 frames per second 4K content when the "frame-rate match" feature is used. Instead the Apple TV converts this material to 23.976 FPS before output to the connected display device.

This results in a small (but quite noticeable) "stutter" or "skip" in the video playback of the media stream. It's rather annoying to those who are sensitive to this kind of thing, as well as those with large displays where the errors are more noticeable.

Increasing amounts of content are being authored in 24.000 FPS instead of 23.976 FPS. Netflix has a large number of premium titles authored in 24.000 FPS such as "The Irishman", "The Witcher" and many others.

Apple, please provide this simple software fix. If a connected display supports 24.000 FPS and the content is native 24.000 FPS please output 24.000 FPS to the connected television.

I’m not doubting your issue, but Apple TV seems to work fine on 24 fps material from Netflix or other content providers for almost all users. Are you sure the issue is not with the screen?