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hello guys, I'm connecting my MacBook Pro 2020 13" to the charger "that came with the machine"
I can see the charging indicator, but while I'm working I'm noticing the battery percent is decreased, then I find out its wasn't charging, I can shutdown and restart then it says yes its charging.
what should I do ? should I reinstall the macOS ?
MacBook Pro 13″, macOS 10.15
It's under warranty. Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.
Contacting Apple Customer and Support Service
"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]
It's under warranty. Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.
Contacting Apple Customer and Support Service
"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]
In fact, it should not. One reason is the battery health management feature. Another is processor load – for example, I’ve seen my 16” MBP draw 125 W of power while connected to its 96 W charger. Where does it get the extra power? The battery, so the charge drops below 100%.
If the charge level is above ~90%, that’s normal with the battery health management feature.
it should remain on 100% while the power source is the AC adapter.
MacBook Pro 2020 is connected but NOT charging
