cannot open gmail email acct on my Mac. says mail quit unexpectedly.

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maggiew42 Author

Level 1

8 points

cannot open gmail email acct on my Mac. says mail quit unexpectedly.

cannot open gmail email acct on my Mac. says mail quit unexpectedly. what to do?

iMac 21.5″, macOS 10.13

Posted on Aug 7, 2020 1:49 PM

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Answer 1

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BDAqua

Level 10

240,713 points

Aug 7, 2020 3:05 PM in response to maggiew42

Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?

Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.

If still no good Disconnect from the Internet, then start Mail, look for the last rec'd eMail.

Does Mail crash if no internet?

Quit Mail & login to your WebMail in a Browser, if possible delete any later eMails there after the last rec'd one on the Mac.

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Answer 2

maggiew42 Author

Level 1

8 points

Aug 13, 2020 12:18 PM in response to BDAqua

Hi BDAqua, I'm not sure I understood your reply completely but I ended up with Apple Support and they had me reboot, hold down the "Option, Command, P and R" and it fixed my problem. I do appreciate your help so thank you! Mjw

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Answer 3

maggiew42 Author

Level 1

8 points

Sep 1, 2020 10:44 AM in response to nik260

Thanks so much. Apple Support finally had me do the following and it worked!

How to fix iMac when it’s acting wonky: pull power cord from back of Mac for 15 seconds, then plug back in. Open Mac homepage, then shut down. When off, push button on back left of Mac. You should hear a start up sound twice when it comes back on. The moment it restarts, quickly hold Option, Command, “P” and “R” all at same time. Then check to see if things are working properly. If not, shut down and do it again.

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Answer 4

BDAqua

Level 10

240,713 points

Aug 13, 2020 11:53 AM in response to maggiew42

Any luck yet?

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Answer 5

BDAqua

Level 10

240,713 points

Aug 13, 2020 4:16 PM in response to maggiew42

Ah, OK, thanks for the report & take care my friend. :)

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Answer 6

nik260

Level 1

4 points

Aug 31, 2020 6:58 PM in response to maggiew42

My email keeps crashing. At first it was when I was deleting, now I cannot even get it to open without getting a message that says "mail quit unexpectedly"

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cannot open gmail email acct on my Mac. says mail quit unexpectedly.

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