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MacBook Air - mail quitting unexpectedly

my mail keeps quitting unexpectedly and i cannot use it - how do i rectify please?

MacBook Air 13″, OS X 10.11

Posted on Apr 2, 2022 9:15 AM

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Question marked as Top-ranking reply

Posted on Apr 2, 2022 10:01 AM

The cause is usually a malformed email message.


Press and hold a Shift key while launching the Mail app again. That will launch the Mail app with no message selected. In that manner you may be able to identify the problematic message, and delete it.


If that does not resolve the problem please refer to If you can’t open Mail on your Mac - Apple Support.

4 replies
Question marked as Top-ranking reply

Apr 2, 2022 10:01 AM in response to Pebble226

The cause is usually a malformed email message.


Press and hold a Shift key while launching the Mail app again. That will launch the Mail app with no message selected. In that manner you may be able to identify the problematic message, and delete it.


If that does not resolve the problem please refer to If you can’t open Mail on your Mac - Apple Support.

MacBook Air - mail quitting unexpectedly

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