Scam calls

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Level 1

8 points

Scam calls

I received a phone call yesterday, from what I thought was an Apple representative. Stating that my iCloud had been breached and in order to fix the problem I needed to go to my settings, click on screen time, click on content and privacy restrictions and turn it on. So I did exactly that. The number was 1-(888)371-9788. I thought it was legit until they started asking about my iMac. I then quickly hung up and changed my settings. The questions I now have is what information can they access? Or what did they have access too? Is there any further precautions I can take?

iPhone 7, iOS 13

Posted on Aug 7, 2020 3:19 PM

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Answer 1

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BeatBoyDude

Level 2

277 points

Aug 7, 2020 3:43 PM in response to breezy66

If all you did was change screen time settings, then you should be fine. All of those settings are for features on your iPhone, and do not open any vulnerabilities up to hackers. To be honest, I have no idea why they would ask you to do that as those features are usually reserved for blocking inappropriate content.

For the future, Apple never phones you to say your iCloud had been breached and will never ask you for any information. If you are not sure, ask them for a Case ID. Your Apple support account will have a list of all past and present cases.

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Answer 2

Aug 12, 2020 3:18 PM in response to breezy66

I just received the same exact phone call. The lady sounded like she was in a boiler room operation. She said my iCloud account was accessed in New Mexico and Ohio and I needed to change these same screen time settings. When I questioned her as to how screen time settings could have any relevance, she quick excused herself and hung up.

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Answer 3

breezy66 Author

Level 1

8 points

Aug 7, 2020 4:10 PM in response to BeatBoyDude

Thank you for your help. After I red what that setting was used for, I was puzzled.

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Scam calls

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