You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

kiah83 Author

Level 1

4 points

Software update problem

I have just bought the iPhone 11, I have turned it on and it up updating iOS 13.6 but it has been taking hours. I have restarted it twice but it’s genuinely taking hours and it’s only 369mb. It should not be taking this long. I am connected to wifi

iPhone 11, iOS 13

Posted on Aug 8, 2020 2:37 AM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

414,058 points

Posted on Aug 8, 2020 2:38 AM

VPN or proxy connections might prevent your device from contacting the update servers.

If you still can't install the latest version of iOS, try downloading the update again:

Go to Settings > General > [Device name] Storage.
Find the iOS update in the list of apps.
Tap the iOS update, then tap Delete Update.
Go to Settings > General > Software Update and download the latest iOS update.

If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.

Try updating iOS after each step.

Try Forget the WiFi network and add again
Try another WiFi network
Toggle set automatically off and then on
Reset your network settings
Force restart your device
Remove any beta profiles, if applicable
If everything fails:- Use iTunes or Finder (for macOS Catalina+) to update your device instead of over-the-air

View in context

Software update problem

Similar questions