app store not taking from gift card balance

I have a balance of a redeemed apple gift card but the app store is asking me to put in financial info. I am 13, and my mom gave me gift card so I wouldn't be charging to her bank.

Any idea's of how to fix this? My balance if $9 and the app is $1.99.

Thanks

iPhone 7

Posted on Aug 8, 2020 6:29 PM

Reply
4 replies

Aug 9, 2020 4:29 AM in response to YoungTenino

See  Add funds to your Apple ID https://support.apple.com/en-us/HT208687

 

"Before you can add funds to your Apple ID, you must have a valid payment method on file. Learn about the payment methods that you can use with your Apple ID. ... See how to Add funds to your Apple ID https://support.apple.com/en-us/HT208687  Note that "after you authorize the payment, the funds ... [are credited] to your Apple ID. Then, you can use the credit to make purchases from the App Store or iTunes store. Need more help? Contact Apple support for help here: Get started."

Aug 8, 2020 7:16 PM in response to YoungTenino

YoungTenino Said:

"app store not taking from gift card balance: [...]Any idea's of how to fix this?"

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What to do About this Purchase:

  • If purchased at a retailer, request to speak to the store and ask what their policy is when it comes to returning gift cards.
  • If purchased online (i.e. eBay), then maybe this could be considered a scam
  • If purchased in-person, then there may be nothing she can do about it, other than contacting the seller.


References:


Aug 8, 2020 7:10 PM in response to YoungTenino

YoungTenino Said:

"app store not taking from gift card balance: I have a balance of a redeemed apple gift card but the app store is asking me to put in financial info. I am 13, and my mom gave me gift card so I wouldn't be charging to her bank. Any idea's of how to fix this? My balance if $9 and the app is $1.99. Thanks":

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Go Here: Apple Store Gift Cards


What card did she get you?


  • What she Should Get: App Store & iTunes Gift Card - These allow for Apps to be Purchased off go them.


  • What she Should NOT Get: Apple Store Gift Cards


Screenshot:

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app store not taking from gift card balance

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