Albums not downloading completely?

Recently, I bought Dave Malloy's cast recording of Octet. At first, one of the songs didn't appear in my folder after downloading completed. So I re-downloaded it, checked that all songs appeared, and copied it to my playlist. But now the song doesn't play.

So I'm on one song. Next is Beautiful, then The Field.

When the song finishes, instead of playing Beautiful, the display for The Field is shown, and the playlist freezes. This seems to count as playing both songs at once, since tapping on either one does not start audio at that point. The only way to continue is to select any other song, and then select The Field. Selecting Beautiful from the library causes all the same process. I tried deleting my music folder for it, going back to the iTunes folder, and putting it back on my phone all at once. Nothing changed from before.

Did I maybe interrupt the download in some way that corrupted the file and need to go back and re-do it? Is this a problem with the file that's in the Store? Do I need to look at the Metadata?

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In a more minor way, some context: When albums have a lot of multi-parters, especially musical theatre, I like to make my own Gapless playlist in Audacity. This is just to avoid my phone throwing a split-second of silence in-between beats. So I'll have like Act 1 Part 1, 2, etc. But I've tried doing this with Hadestown, and 2 songs that play perfectly well just import as blank waveforms: Hey, Little Songbird and Flowers. This might be some sort of copyright protection that I can't "Fix" and is not my main concern.

Windows, Windows 10

Posted on Aug 9, 2020 4:13 PM

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3 replies

Sep 10, 2020 12:21 PM in response to VitalEXess

Hello VitalEXess,,


It is possible that a weak network or connection could have caused a corruption in the download. If you have access to a stronger Wi-Fi network, try deleting the songs and redownloading them again to see if that helps.


If you continue to experience issues, connecting with Apple Support for additional assistance is a good idea. You can reach them directly at Get Support.



Best wishes.

Aug 12, 2020 5:46 AM in response to VitalEXess

Hello VitalEXess,


Thanks for using the Apple Support Communities. It sounds as though you're experiencing issues with a couple songs within a playlist you created.


Does this issue only persist within the playlist, or does it happen when listening to the songs in your library?


What device does this issue persist on or does it happen on multiple devices? Is the software for this device up to date?


When downloading the album, were you connected to a strong, reliable Wi-Fi network? Have you tried deleting and redownloading when connected to an alternate Wi-Fi network?


Best regards.

Sep 9, 2020 11:42 PM in response to chris_g1

This issue persists no matter which version of the song I'm trying to play, although after waiting a couple of weeks I believe it may be working now.

The issue for Beautiful happens on windows 10 and on the most recent version of Android. The Hadestown songs are only affected by Audacity, seemingly.1

as mentioned in my post, I have tried re-downloading, and it's possible a weak connection has not helped. Perhaps if a download is interrupted after the title shows up in file explorer, then the whole file won't play even with wifi?

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Albums not downloading completely?

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